The Support line

We operate the local LGBT+ support line from our wellbeing centre in Reading.

Our service isn’t just limited to those who are, define as or think they may be LGBT+. We support everyone associated with an LGBT+ issue; for example, siblings, parents, grandparents, any other carers or guardians, support workers and teachers!

It’s great to talk and we’re just at the other end of the phone if you’ve got any questions, concerns or worries about yourself or someone else. Our service is completely confidential and private – give us a call on 0118 321 9111.

We do require you to make an appointment with us, which is completely informal, discreet and will help you find the best outcome to your issue.


Alternatively, try our secure messaging if you’d prefer to discuss anything in confidence. Just click our chat button on the lower corner on any page to send us a message. We’ll be in touch as soon as we can.


When you reach out, one of our trained staff members will be in touch to discuss in more detail the support and guidance you are after 1:1. They will then be able to source the support you are after. 

We cover a broad area of LGBT issues, here are a few different things we specialise in:

Frequently Asked Questions

All our team are fully trained volunteers who are here to help with any questions or issues you may have.

Whether you’re LGBT+, questioning or otherwise, we can help with issues relating such as (but not limited to!) sexuality and gender assignment. We’re fully inclusive and also here to support the families and friends of LGBT+ people too.

All our calls are confidential, and we’ll keep your personal information completely private.In some cases where you’re in immediate danger, or where you’ve asked us to, we may need to pass your details on to emergency services or a health practitioner. In those scenario’s we’ll talk you through the options before anything happens.

All clients have the ability to privatise their information by providing a passcode. No one else will be able to access your details without that!

Of course! We take referrals from many different places, including NHS, Talking Therapies, Trust House, Florey Clinic, Launchpad and Council Support Workers, Reading Refugee Support Group to name a few.

Please get permission from the individual and then get in touch, by clicking the button at the bottom right of the website.

Changing rooms are available at our offices and we really don’t mind what you wear for support sessions; you could be dressed as Darth Vader and that’d be fine!

If you give us a call, and we pick up – we are always here to talk during our business hours!

For email contact, please give us up to 2 working days and we’ll be in touch!

Please be advised that in the event of an emergency, you have the following resources that are available for your immediate support:

Emergency Services: 999

Non-urgent Medical Support/Advice: 111

Samaritans: 116 123 (

LGBT+ Switchboard: 0800 0119 100 (

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