The Helpline
We operate the local LGBT+ helpline from our wellbeing centre in Reading.
Open Mon to Fri
Our helpline is here for you 5 days per week 10am to 7pm. Manned by professionally trained support advisors.
Our service isn’t just limited to those who are, define as, or think they may be LGBT+. We support everyone associated with an LGBT+ issue; for example, siblings, parents, grandparents, any other carers or guardians, support workers and teachers!
It’s great to talk and we’re just at the other end of the phone, if you’ve got any questions, concerns or worries about yourself or someone else. Our service is completely confidential and private – give us a call on 0118 321 9111.
If you’d prefer a face to face chat we’re here at our centre too. You can find our address on our contact us page. We do require you to make an appointment with us, which is completely informal, discreet and will help you find the best outcome to your issue.
Alternatively, try our secure messaging if you’d prefer to discuss anything in confidence. Just click here to send us a message. We’ll be in touch as soon as we can.
We cover a broad area of LGBT issues, here’s a few different things we specialise in:
- Coming Out
- Relationships, domestic violence and abuse
- Family concerns
- Safer sex and sexual health
- Socialising and networking
- Issues at school, college or in the workplace
- Training for your company or education provider
- Refugee or Immigration Support
- Hate Crime and Police matters
All our team are fully trained volunteers who are here to help with any questions or issues you may have.
Whether you’re LGBT, unsure or questioning we can help with issues relating to sexuality and gender assignment. We’re fully inclusive and also here to support the families of LGBT people too.
All our calls are completely confidential, and we’ll keep your personal information completely private. In some cases where you’re in immediate danger, or where you’ve asked us to, we may need to pass your details on to emergency services or a health practitioner. In those scenario’s we’ll talk you through the options before anything happens.
Of course! We take referals from many different places, including NHS, Talking Therapies, Trust House, Florey Clinic, Launchpad and Council Support Workers, Reading Refugee Support Group to name a few.
Please just get permission from the individual and then get in touch!
Changing rooms are available at our offices and we really don’t mind what you wear for support sessions; you could be dressed as Darth Vader and that’d be fine!
If you give us a call, and we pick up – we are always here to talk!
For email contact, please give us up to 2 working days and we’ll be in touch!
Remember, if you or someone you know is in any immediate danger you should always dial 999 immediately.
30
Volunteers
5000+
Volunteer hours
£80k
Raised funds
£100K
Donations in Kind
5
Core Values
3
Primary Aims
1
Team!