Privacy policy

Last Updated: 17th July 2025

SupportU is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.supportu.org.uk.

1. Who We Are

SupportU is a registered LGBTQ+ charity based in Berkshire, UK. Our mission is to support the LGBTQ+ community through events, support groups, education, and advocacy.

2. What Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, and postcode when you fill out a contact form, sign up for a newsletter, make a donation, or register for an event.

  • Non-Personal Information: such as your IP address, browser type, and usage data (e.g. pages visited), collected via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

  • Respond to your queries or requests

  • Provide services and support

  • Send updates, newsletters, or event information (only if you've opted in)

  • Improve the performance and usability of our website

  • Meet our legal obligations

4. How We Share Your Information

We do not sell or trade your personal data. We may share your information with trusted third parties who help us operate our website or deliver services—such as email platforms or donation processors—under strict confidentiality agreements.

5. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. You can control cookies through your browser settings.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions of your data

  • Withdraw consent at any time (for example, unsubscribe from emails)

  • Lodge a complaint with the ICO if you believe your data has been misused

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

support@supportu.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.